How making a complaint, suggestion or compliment about a public service?
Online
- Go to the Electronic Yellow Book.
- Use the search box to look for the public entity, service or place of service you used.
- On the search results page on the left-hand side, there are several filters to help you find what you are looking for.
- After selecting the service, choose whether you want to make a complaint, a suggestion, or pay a compliment.
- Fill in the form with the information requested.
- Log in with your Digital Mobile Key or Citizen Card, or enter your details manually.
- If you have an identity card, enter the ID card number in the field where the Citizen Card number is requested.
- If you have entered your details manually, you will then need to validate them via the email you receive in order to proceed.
- Once the details have been validated, proof of submission will be sent to your email address. Please keep this proof until the public entity has sent you a reply. Any changes made to the file will also be communicated by email.
If you wish, you can make a complaint anonymously. The entity you are complaining about will not have access to your personal data.
In person
Ask for the Livro Amarelo (Public Administration Complaints Book) at a service counter of the public entity about which you want to make a complaint, suggestion or compliment.