Whenever you use a public service, whether in person, online or over the phone, you have the right to make a complaint, suggestion or compliment about that service.

Your complaints, suggestions or compliments will need to be entered into the Livro Amarelo [Yellow Book], also known as the Public Administration Complaints Book.

You can do this online in the Electronic Yellow Book or ask for the paper copy of the Livro Amarelo to complete in person at a service counter.