11290:SRV:CES:FDS_Prazo

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Pre-production environment

Pre-production environment

You are browsing a version of the portal used for testing and other validations (pre-production environment).

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11290:SRV:CES:FDS_Prazo

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IT AMA

Modified 2 Years ago.

What is the deadline to making a complaint, suggestion or compliment about a public service?

The public entity responsible for the service must reply within a maximum of 15 working days from the date of the complaint.

The reply is always sent by email to the email address you indicate when you make your complaint, suggestion or compliment.

You can look up past complaints, suggestions and compliments by logging into the dedicated area of the ePortugal portal.

Phone contact

Phone contact

The helplines for the gov.pt portal are available on business days, from 9 am to 6 pm. You can contact us through the following phone numbers:

Citizen helpline

Business spot helpline

Schedule video call

Video call Fill out the following form to schedule video call. All fields are mandatory.

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Tell us what you think about this page

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Email contact

You'll be forwarded to the gov.pt's contacts form.

7.0.5 - 03/12/2024