Service channels
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Online
To access this service you need to login with one of the following means of authentication:
- Digital Mobile Key (CMD)
- Citizen Card
- Digital certificate.
Authentication issues with Digital Mobile Key
- If you have problems accessing the service during the authentication process, we suggest authenticating directly on the portal and then accessing the service.
Video call support
- This service can be performed with video call support. Click on the "Support" button on the right side of the page to schedule a video call.
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At the counter
Citizen Spots and Business Spots
This service can be done at the Citizen Spots and Business Spots that offer the service.
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Telephone
Call 210 489 010
You can get support or carry out this service over the phone. To carry out the service by telephone you need to:
- have the Digital Mobile Key (CMD) active
- have the id.gov.pt app for Android, Huawei or iOS installed on a smartphone with biometrics capabilities (facial recognition or fingerprint).
Call 210 489 010 or 300 003 990 (business days from 9am to 6pm).
- If you need to attach documents, you won't be able to carry out the service over the phone.