This service is managed by the Agência para a Modernização Administrativa, I.P., hereinafter referred to as "AMA”.

Before using this service, please read its Terms and Conditions carefully. Access to and use of this service by the user is considered a clear sign that these Terms and Conditions have been read, understood and accepted.

These Terms and Conditions may be amended at any time by decision of AMA, provided that such alterations shall take effect from the date of their availability on the gov.pt portal.

Any attempts to alter the information, or any other action that could cause damage and endanger the integrity of the system, are strictly prohibited according to current legislation.

The use of the contents of this service for illegal purposes or any other purpose that may be considered unworthy or abusive is prohibited. The creation or introduction of any type of virus or other code or program containing destructive or harmful properties is also prohibited.

The user of this service is obliged to comply scrupulously with the applicable legislation, in particular with regard to computer crime and intellectual property rights, and shall be solely liable for any breach of these regulations.

All content, including any videos, graphics, texts, images, drawings, music or sounds and any other information is the property of AMA, or has been included with the permission of the entities that legitimately hold the copyright on them.

The protection of copyright and industrial property rights over the contents present on the service extends to all copies of part or all of the information contained therein.

The service results from the interaction with the gov.pt portal's virtual assistant. It is made available to the citizen whenever the virtual assistant does not understand the information request or is unable to follow up on it.

Two channels are made available to continue the conversation, through:

• Live chat: which maintains the conversation via chat with a Contact Centre assistant
• Phone call: a telephone contact request is sent to the Contact Centre.

The conversation is recorded for monitoring and quality control purposes, as well as improving the service provided.

The conversation is kept for the duration of:

• Live chat: 1 month
• Phone call: 3 years.