AMA respects your right to privacy and does not collect any personal information about you on this service without your consent.

In all matters not expressly provided for, AMA's Privacy Policy applies, which you can check at https://www.ama.gov.pt/web/agencia-para-a-modernizacao-administrativa/politica-de-privacidade.

In order to use this service, it may be necessary to collect your personal data for the purposes indicated, as detailed below:

• Purpose 1: so that the municipality can contact the citizen to ask for further clarification or to provide information on how to resolve the problem

The data collected will be kept for the periods indicated below:

• Name - [retention period: 3 years]; [purpose 1]
• E-mail - [retention period: 3 years]; [purpose 1]
• Telephone - [retention period: 3 years]; [purpose 1]

The personal data collected is shared with the local authority to which the problem is reported.

Taking into account the latest technological developments, implementation costs, nature, scope, context and purposes of the processing, as well as a detailed assessment of the risk, likelihood of occurrence and respective impact on the rights and freedoms of data subjects, AMA has implemented technical and organisational measures with the aim of guaranteeing the appropriate level of security.