IMT services are provided at IMT Regional Directorate offices and at IMT offices. To find out which service desks provide the service you want, visit the IMT website. Alternatively, you can also access certain IMT services at Citizen Shops and Citizen Spots. Check the locations page and open the individual page for each Citizen Spot to find out which services are provided there.
In most cases, you don’t have to book a face-to-face appointment at the IMT, but it is recommended.
However, you must book an appointment in the following situations:
- submitting documents to exchange a foreign driving licence for a Portuguese one – you must book an appointment in Lisbon (Saldanha or Marvila Citizen Shops), Porto, Setúbal or Faro;
- procedures involving legal entities (such as service providers, driving schools and agencies).
You can book an appointment online on the SIGA platform or the SigaApp (available for iOS and Android).
Whether or not you have an appointment, face-to-face consultations are limited to three matters (the same or different) per person.
If you go to an IMT service desk without an appointment, you can get a ticket using the SigaApp mobile application.
NB: If you are entitled to priority service, you do not need to make an appointment.