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Social Security services by telephone

The Social Security Line (+351 210 545 400 / +351 300 502 502, working days from 9 a.m. to 6 p.m.) provides general information on benefits, allowances, pensions, employees, employers, contributions, etc.

If you would like more specific information you may need to provide your Social Security Identification Number (NISS) and the security code for access to the Social Security Telephone Service.

To get this code, which provides authentication to the Social Security Line, log in to Segurança Social Direta and follow the steps below:

  1. Select the ‘Perfil’ [Profile] area
  2. Select the option ‘Contactos com a Segurança Social’ [Contact Social Security]
  3. Click on ‘Código de acesso para atendimento telefónico’ [telephone service access code].

Visit the Social Security portal for more information on the services available over the Social Security Line.