Accessing Social Security services

Some Social Security services can be accessed online via Social Security Direct (SSD), from computer, mobile phone or tablet.

Here, on the gov.pt portal, you'll find information on various Social Security services, which can be done online or not, and what you'll need to do it.

If you have any questions or want to find more information about the services, you can ask for help via the ‘Support’ button located on all pages of gov.pt.

Use the Digital Mobile Key for various online services

To use public services online, we recommend that you have a Digital Mobile Key (CMD). With the CMD, you can sign in securely to various public and private websites (banks, insurance companies, hospitals, etc.) using your mobile phone or email.

Find out how to activate the Digital Mobile Key.

Find out more about the Digital Mobile Key and other means of authentication on Autenticação.gov.

You can access Social Security Direct using one of the following means of authentication:

• the Digital Mobile Key (CMD)
• your Citizen Card
• your Social Security identification number (NISS)* and password.

*If you do not have a Social Security identification number (NISS), find out how to apply for one on this page or, alternatively, call the Social Security Line on 210 545 400 or 300 502 502. The line is open on working days from 09:00 to 18:00.

If you prefer to be dealt with in person, you can make an appointment on the SIGA appointments portal to request an NISS or for any other Social Security service, or call 210 548 888 or 300 088 888, open on working days from 09:00 to 18:00.

Are you looking for any of these services?

These are some of the services you can do through Segurança Social Direta:

• Apply for old-age pension
• Apply for child benefit
• Apply for parental allowance
• Issue a certificate proving that you have paid contributions
• Request a declaration of your Social Security contribution status.

If the service you are looking for is not on the list above, use the search bar at the top of this page to search for it. You can also search for more information on services on the Social Security website.

If you prefer, you can also choose to be attended by videoconference at Social Security. Find out which services are available and make an appointment through:

• the SIGA appointment portal
• the Social Security Line - 210 545 400 / 300 502 502, weekdays, from 9am to 6pm.

When you book a video call, you will receive an email with instructions, the videoconference link, the validation code to enter and the cancellation link in case you are unable to attend.

Visit the Social Security portal for further information on support by video call or watch this instructional video.

Social Security services are provided at any Social Security desk, including the service points in the Citizens Shops. 

You do not have to book an appointment to attend an office in person, but you can book one if you prefer. Unscheduled face-to-face consultations are subject to the number of service tickets available each day.

You can do the following services without an appointment:

• treasury
• documents submission
• requests for declarations.

For the other services, you can book an appointment via:

• the SIGA platform (also available as a mobile application for Android and iOS)
• the Social Security Line: +351 210 545 400 / +351 300 502 502 (working days from 9 a.m. to 6 p.m.).

NB: If you are entitled to priority service, you do not need to make an appointment.

Visit the Social Security portal for further information on face-to-face service by appointment.

The Social Security Line (+351 210 545 400 / +351 300 502 502, working days from 9 a.m. to 6 p.m.) provides general information on benefits, allowances, pensions, employees, employers, contributions, etc.

If you would like more specific information you may need to provide your Social Security Identification Number (NISS) and the security code for access to the Social Security Telephone Service.

To get this code, which provides authentication to the Social Security Line, log in to Segurança Social Direta and follow the steps below:

1. Select the ‘Perfil’ [Profile] area
2. Select the option ‘Contactos com a Segurança Social’ [Contact Social Security]
3. Click on ‘Código de acesso para atendimento telefónico’ [telephone service access code].

Visit the Social Security portal for more information on the services available over the Social Security Line.

You can use the e-Clic digital service desk to make requests to clarify doubts and to make complaints to Social Security. In addition, you can see all the requests that you have already submitted, and track their status.

You can access e-Clic via Social Security Direct (SSD), by signing in using one of the following methods:

• your Citizen Card;
• a Digital Mobile Key (CMD);
• your Social Security Identification Number and password.

In SSD, click on ‘perfil’ (‘profile’), then on ‘e-Clic - contactos’ (‘e-Clic – contacts’) to submit a request or find information.

Once you have submitted your request, you will be given a number (request ID). You can use this number to track the status of your request.

This video from Social Security explains how to submit a request and use the e-Clic service desk.